Help & Support

Got Questions? We've got Anwers.

Frequent Questions

Are Punkpost cards written by hand?

Yes, every card is handwritten by a real, living, breathing human being. Pretty nifty, eh?

Can I pick my font?

Since Punkposts are penned by real-life people and not computers or robots, there are no fonts. Just some good old fashioned handwriting. BUT! Since it is your message and we want it to best represent you, you can pick a handwriting style. You can also leave a note for your writer with specific instructions or you can even request a hand writer you already know you like. We'll try out best to meet these requests, but sometimes your fave hand writer might not be available on that particular day.

How much does it cost?

The app is free and your first post is free. From there on out, it’s $6 per order. That includes the card (hand letterpressed with art work), the handwriting, a stamp, an envelope and a personal drop off at the nearest post office. For extras like confetti or photos, it's an additional $1.50. For internationa postage, it's $1 more.

How can I become a hand writer?

We are always looking for people to join the band! Click here for more information and to begin your application process.

Is Punkpost available on Android?

Not yet. But hold tight. An android version is in the works. Get notified as soon as it comes out by clicking here.

About Our Cards

Who designs the cards?

All of our cards are created by a community of artists and designers. You can read about each individual artist on the "Latest" tab in the app. Let's just say they've worked for the likes of IDEO, Tory Burch, Kate Spade, Vanity Fair and GQ. Yes, we're name dropping for them.

What kind of paper do you use?

We letterpress on extra thick 100% cotton paper.

Do you take card idea requests?

Yup. Some of our most popular cards have been requests from our users. We won't do every request submitted, but we do follow through with plenty of them, and we do love reading all the wild ideas. So send them our way at hello@punkpost.co.

How are your cards made?

Everything is letterpress printed the old fashioned way, in our studio on a 1920s Golding Pearl printing press. Read more about it here.

What's the deal with letterpress?

It's the first form of printing. If you're wondering why we would be using such an old method, the reason is it's still an art as much as it is a technique. The process is extremely manual, and the end results are stunning, with a design debossed and inked into the cotton paper. You can learn more by visiting our letterpress page.

Can I design cards for Punkpost?

We're always on the lookout for new artists and designers. If you're interested in people sending your works of art out into the world, email your collection idea along with a link to some of your previous work to hello@punkpost.co.

Order Assistance

Can I change my order?

You can edit your card's text within the app anytime before the handwriter takes over and starts putting your words onto paper. In your app, tap "Outbox" and tap your scheduled post to start editing.

How will I know my card has been sent?

As soon as your hand writer has penned your message, lettered your envelope and put a stamp on it, they will take snapshots of the finished card and send you a notification. You'll see exactly what the recipient will receive in the mail. From there, it will go into the mailbox.

My card hasn't arrived yet.

As we rely on various country mailing systems, it's possible that some posts take longer than others. That being said, if it's been a week after the estimated deliver date, email us at hello@punkpost.co and either tell you the new estimated arrival date or we will happily resend your post.

Can I include gift cards or money?

Not at the moment, but we're continually working on new features to make you look awesome. So keep checking back and eventually the answer to this question will be: "Why, yes!"

International Users

What countries can I send cards to?

You can send Punkposts to any country with a functioning postal system. We've sent to over 70 countries with very few problems.

What languages do you write in?

Our current strengths are English, Spanish, French, Italian, Korean, Russian, Chinese and Emoji. However, we've sent cards in everything from Thai to Hebrew. If it's a language we're not proficient in and you're not satisfied with the lettering, get in touch and we'll do everything that we can to make it right.

Can I track my cards?

It is not possible for us to track the cards after they have been posted. If your card hasn't arrived within the expected time frame, check that the address was correct and get in touch with us.

How long does it take to get to a specific country?

When sending abroad, we rely on many different postal systems, and they're all different in terms of efficiency. The map below shows how long your card will take to get to a specific country. The more cards you send around the world, the more insight we'll have. So let us know your experience, and we'll update the map.

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